Frequently Asked Questions

Frequently Asked Questions

FREQUENTLY ASKED QUESTIONS
1. Question: How do I know the phone I'm looking at will work with my carrier?
2. Question: Does GizmoTrader also buy phones?
3. Question: I bought a smartphone from GizmoTrader and now it doesn't work!  What do I do?!
4. Question: What happens if my item gets lost in shipping?
5. Question: I'm interested in purchasing more than one phone on a regular basis. Does GizmoTrader offer wholesale deals or discounts?




1. Question
: How do I know the phone I'm looking at will work with my carrier?

Answer: We will do everything we can to advertise each device as clearly as possible, including the original carrier and known additional carriers on which the device will operate.  However, it is your responsiblity to know what you are purchasing.  If you're unsure, simply call us (or your carrier) with the model # and we'll be happy to give you all the information you need to make the right choice.


2. 
Question: Does GizmoTrader also buy phones?
Answer: No, we longer place offers to purchase devices diectly from end users.  

3. Question
: I bought a smartphone from GizmoTrader and now it doesn't work!  What do I do?!
Answer: This one is simple: CONTACT US! Our customer service team is available by both phone and email to assist you throughout the process of selecting, purchasing, and activating your device.   The first step to solving any problem you may be experiencing is to let us know.  We stand behind our products and our customers with a full 30 day money back warranty and are able to offer a variet of other solutions as well.   The most important thing to remember is that we can't help if you don't tell us.


4. Question
: What happens if my item gets lost in shipping?

Answer: The FREE shipping service included with your item is USPS First Class Mail.  Upgraded shipping services are available as well.  In the event your shipment is "lost in the mail," we will make reasonable efforts to retrieve the item or recoup the cost of the item from the carrier.  To eliminate this possibility, please ensure to provide us with a 100% accurate and validated shipping address at which you are able to receive USPS First Class Mail.


5. Question: I'm interested in purchasing more than one phone on a regular basis. Does GizmoTrader offer wholesale deals or discounts?
Answer: Yes!  We are always interested in developing new relationships with end users, small to medium-sized smartphone retailers and local repair shops around the USA.  Just contact us here and let us know what you're interested in.  A wholesale specialist will get back to you as soon as possible.

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